On 6 September a new national phone number ‘105’ will be launched by electricity network operators for customers to call should they need to report or get information about a power cut in their area.
Powergrid are working with stakeholders to help build a strong awareness of this important new service.
They are asking us in the weeks prior to the official launch if we could consider any opportunities, and where possible prepare, to help support the communication of 105 so together we can maximise awareness from 6 September and beyond.
Key points about this service are:
- Dialling 105 will put customers through to the electricity network operator who manages the cables, power lines and substations that deliver electricity into homes and businesses in their area.
- 105 is just one of the ways that customers will be able to contact their electricity network operator. They can also contact them by phone or via their website, and most network operators, including Northern Powergrid, are on social media too.
- 105 is a free service for people in England, Scotland and Wales
- Customers can call 105 no matter who they choose to buy electricity from.
- Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too.
An awareness campaign will run from September through to next spring and will include PR, media advertising, social media and coordinated messaging through partner channels.
Coxhoe Parish Council are helping the campaign through our website and social media to raise awareness. In the following weeks we will be working with Powergrid to give you more information including:
- Tips on what to do in a power cut
- Comments from our Powergrid spokespeople
- An animated film explaining 105
More information will appear here when we receive it. In the meantime remember the 105 Number